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Raise a Concern
Complaints & Grievance Support
Understand where and how to raise a concern, what information to keep and how to follow up.
Start with free information. Request human assistance only if you need it.
How we can help
Start with clarity, then choose your next step.
A well-organised complaint is easier for the relevant authority to understand. We help you structure the issue, identify useful records and understand possible next steps.
Explore this service
What you can find here
These are guidance areas, not a promise that every service or provider is currently available.
Understanding complaint channels and escalation
Preparing a clear timeline of events
Organising supporting documents and acknowledgements
Tracking a submitted HelpMeDost request
Simple process
Three steps to get started
Write down what happened, when and where.
Collect relevant records and previous complaint references.
Submit a request so the helpdesk can understand the issue and guide you.
Before you proceed
A few things worth knowing
Good information and safe decisions come first. Keep these points in mind while using this service.
- ✓Use factual, respectful language and avoid assumptions.
- ✓Keep copies of submissions and acknowledgement numbers.
- ✓For immediate danger or emergencies, contact the appropriate emergency service directly.
Common questions
Frequently asked questions
Will HelpMeDost decide my complaint?
No. The competent authority decides official complaints. HelpMeDost can help you understand and organise the process.
Can I submit anonymously?
Do not assume a submission is anonymous. Review the information requested and privacy notice before sharing personal details.
Need a little more help?
Get human assistance →Tell us what you are trying to solve.
Share only the details needed for an initial review. The team can explain the next available step.